Customer Service / Help Desk Co-ordinator

  • Full Time
  • wigan


I.T & Security Services

We are looking for someone who can work as part of our service team, co-ordinating day to day service requests through our helpdesk ticket system.

Essential Responsibilities & Duties are:

Communicate effectively and build/maintain relationships with our clients, dealing with engineers and scheduling appointments. Keeping our customers reassured and informed whilst our service team resolve day to day issues. Chasing third party suppliers, closing tickets and calling customers to confirm we are meeting their expectations. Filing commissioning documents to customers records, general administration and housekeeping of the service team.

A basic knowledge of I.T will be an advantage, good organisations skills, confident and polite telephone manner with previous experience in this field is required. A minimum of 1 years’ experience on the telephone, call centre, helpdesk or customer services experience preferred.

We are looking for someone who is willing to work as part of a growing team and someone who is interested in learning about a wide range of technologies.  In house training on the services we provide will be given.

Key Skills Required:

At least 1 year working within a customer service or helpdesk role.

An understanding of the I.T or Telecommunications Industry.

Able to work to deadlines and meet KPI’s

Prioritise workload.

Multitask, delegate and be organised.

Proactive and confident on the telephone.

Strong I.T skills including Microsoft Office and CRM systems experience.

The successful applicant will be working along side a team of six I.T service technicians.

In return for your dedication and hard work we offer:

Excellent promotion prospects

Company pension scheme

20 days annual holiday, plus 8 bank holidays.

Hours – Monday to Friday 8am to 5pm

Salary – £22k per annum

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