Privacy Policy

Privacy Notice

Last updated 4th December 2023

The privacy notice for Lansafe LTD (‘Company’ , ‘we’ , ‘us’ , or ‘our’), describes how and why we might collect, store, use, and/or share (‘process’) your information when you use our services (‘Services’), such as when you:

  • Visit our website at http://www.lansafe.co.uk, or any website of ours that links to this privacy notice
  • Engage with us in other related ways, including any sales, marketing, or events. 

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our services. If you still have any questions or concerns, please contact us at [email protected]

Summary of Key Points

This summary provides key points form our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for. See more below.

What personal information do we process? When you visit, use, or navigate our services, we my process personal information depending on how you interact with Lansafe LTD and the services, the choices you make, and the services you use. See more below. 

Do we process any sensitive personal information? We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law. See more below.

Do we receive any information from third parties? We may receive information from public databases, marketing partners, social media platforms, and other outside sources. See more below.

How do we process your information? We process your information to provide, improve, and administer our services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. See more below. 

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. See more below.  

How do we keep your information safe? We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cyber criminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal or modify your information. See more below.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. See more below.

How do you exercise your right? The easiest way to exercise your rights is by contacting us via email on [email protected] 

1. What Information Do We Collect?

Personal information you disclose to us

We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the services, or otherwise when you contact us. 

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • Names
  • Phones
  • Email Addresses
  • Postal Addresses
  • Job Titles
  • Billing Addresses
  • Financial Details
  • Usernames & Passwords
  • Contact Preferences
  • Contact or Authentication Data

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

Some information such as your internet protocol (IP) Address and/ or browser and device characteristics is collected automatically when you visit our services.

We automatically collect certain information when you visit, use, or navigate the services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our services, and other technical information. This information is primarily needed to maintain the security and operation of our services, and for or internal analytics and reporting purposes. 

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

  • Log and sage data. Log and usage data is service related, diagnostic, usae, and performance information our servers automatically collect when you access or use our services and which we record in log files. Dependnig on how you interact with us, tihs log data may include your IP address, device information, browser type, and settings and information about your activity in the services (Such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (Such as system activity, error reports (sometimes called ‘crash dumps’), and hardware settings).
  • Device Data. We collect device data such as information about your computer, phone, tablet, or other devices you use to access the services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, internet service provider and/or mobile network, operating system, and system configuration information.
  • Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the services. 

Information collected from other sources

We may collect limited data from public databases, marketing partners, and other outside sources.

In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and from other third parties. This information includes postal addresses, job titles, email addresses, phone numbers, intent data (or user behaviour data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and customer profiles, for purposes of targeted advertising and event promotion. 

2. How Do We Process Your Process your Information?

We process your information to provide, improve, and administer our services, communicate with you, for security an fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our services, including:

  • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
  • To respond to user enquiries/ offer support to users. We may process your information to respond to your enquiries and sole ay potential issues you might have with the requested service. 
  • To send administrative information to you. We may process your information to send you details about our services, changes to our terms and conditions, and other similar information. 
  • To fulfil and manage installations / orders. We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the services.
  • To request feedback. We may process your information when necessary to request feedback and to contact you about your use of services. 
  • To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this in accordance with your marketing preferences. You can opt out of our marketing emails at any time.
  • To deliver targeted advertising to you. We may process your information to develop and display personalised content and advertising tailored to your interests, location, and more. 
  • To post testimonials. We post testimonials on our services that may contain personal information.
  • To protect our services. We may process your information as part of our efforts to keep our services safe and secure, including fraud monitoring and prevention. 
  • To evaluate and improve our services, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our services, products, marketing, and your experience. 
  • To identify usage trends. We may process information about how you use our services to better understand how they are being used so we can improve them. 
  • To determine the effectiveness of our marketing and promotional campaigns.  We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you. 
  • To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights. 

3. When and With Whom Do We Share Your Personal Information?

We may share information in specific situations described in this section and/ or with the following third parties.

We may need to share your personal information in he following situations:

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. 
  • Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honour this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us. 

4. Do We Use Cookies and Other Tracking Technologies?

We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you ca refuse certain cookies is set out in our cookie notice.

5. How Long Do We Keep Your Information?

We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). 

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your persona information and isolate it from any further processing until deletion is possible.

6. How Do We Keep Your Information Safe?

We aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise of guarantee that hackers, cyber criminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our services is at your own risk. You should only access the services within a secure environment. 

7. Do We Collect Information From Minors?

We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the services, you represent that you are at least 18 or that you are the parents / guardian of such a minor and consent to such minor dependent’s use of the services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at [email protected]

8. What Are Your Privacy Rights?

You may review, change, or terminate your account at any time. 

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find there details here

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/ or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by emailing us on [email protected]

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by responding ‘Unsubscribe’ from any emails that we send. You will then be removed from the marketing lists. However, we may still communicate with you – for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non- marketing purposes. 

Cookies and similar technologies: Most web browsers are set to accept cookies by default. If you prefer, you can prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our services. 

If you have questions about our privacy rights, you can email us at [email protected]

9. Controls for Do Not Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do Not Track feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice. 

10. Do We Make Updates To This Notice?

Yes, we will update this notice as necessary to stay compliant with relevant laws. 

We ay update this privacy notice from time to time. The updated version will be indicated by an updated ‘Revised’ date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information. 

11. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you can email us at [email protected] or by post to:

Lansafe LTD

Technology House, Skull House Lane

Wigan, WN6 9DL

12. How Can You Review, Update, or Delete The Data We Collect From You?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information please contact us on [email protected]

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