Metro Rod Lancashire – VoIP & Business Broadband.

Metro Rod Lancashire: 24/7 Telecommunications & Resilient Business Broadband

Reliable Connectivity. Smarter Communications. One Trusted Partner.

When you run an emergency call-out service 24 hours a day, dependable phones and internet aren’t an optional extra – they are fundamental to trading. Metro Rod Lancashire provides specialist drainage and emergency services right across Blackpool, Bolton, Blackburn, Preston, Chorley, Wigan, and the wider region. Their central team relies on continuous voice calls and steady broadband to log jobs, route engineers, and respond to commercial and domestic emergencies without delay.

As call volumes and team numbers grew, their existing setup started causing daily friction. Metro Rod approached Lansafe to sort out their broadband connection, replace their aging telephone setup, and fix patchy Wi-Fi coverage across their premises.

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What We Did.

Metro Rod knew their existing broadband and wireless setup was no longer up to the job. In a fast-paced dispatch environment, dropped calls, slow systems, and Wi-Fi blackspots immediately hit customer service

The business needed a more reliable and future-proof communications setup, starting with faster, dependable broadband that could handle heavy daily usage without slowing down. They also wanted full Wi-Fi coverage across the offices and operational areas, eliminating dead spots and keeping laptops, tablets and mobile devices consistently connected. Alongside this, they required a business-grade VoIP system to replace their outdated handsets, with modern features such as inbound call queues, seamless transfers and intelligent call routing. Most importantly, the solution needed to be tailored around the way their office and dispatch teams actually work, rather than being an off-the-shelf package. They also wanted a local telecoms partner who would provide ongoing support beyond installation — someone they could rely on to pick up the phone and help whenever issues arose.

Lansafe began with on-site surveys and discussions with Metro Rod Lancashire’s management to map out daily connectivity needs, pinpoint signal dropouts, and ensure a seamless switchover without missing emergency calls. To support their 24/7 operations, Lansafe delivered a complete communications overhaul: replacing legacy telephony with a flexible cloud VoIP system for crystal-clear call routing, upgrading business broadband for stable speeds, and installing strategically placed access points for seamless premises-wide Wi-Fi. They also provided emergency 4G failover backup, which successfully kept systems live during a local external line fault.

"For a business operating in a fast-paced environment, connectivity problems can quickly become business problems."

To ensure zero downtime for Metro Rod’s fast-paced emergency drainage operations, Lansafe conducted thorough building and workflow surveys to design a tailored infrastructure suited to their daily routine. The resulting overhaul delivered clear, reliable VoIP communications and high-capacity broadband to manage critical dispatch calls smoothly. By installing full premises-wide wireless coverage to eliminate dead zones, establishing a resilient setup to protect against outages, and providing direct access to responsive, North West-based technical support, Lansafe ensured the firm stays fully operational when urgent calls come in.

Stepping Up When External Issues Occur

Any supplier can fit hardware on a good day. You find out what your telecoms partner is actually made of when an unexpected fault strikes.

During the project, an external network problem completely outside both Lansafe’s and Metro Rod’s control knocked out connectivity. Rather than hiding behind a support ticket or telling the client to ring a third party, we acted immediately. Lansafe deployed an emergency 4G connectivity unit directly to their premises to keep their phones and computers running. We then dealt with the network providers directly to push the repair through to completion.

With Metro Rod answering call-outs 24/7 across Blackpool, Bolton, Blackburn, Preston, Chorley, and Wigan, they cannot afford downtime. Lansafe remains their day-to-day telecoms partner, making sure their team stays connected.

Get in touch with us today to find out how we can support your next phase of growth with expert data and connectivity solutions tailored to your business.